Few-shot ticket normalizer

This example demonstrates few-shot prompting by transforming an unstructured bug report into a normalized support ticket schema.

The prompt includes a small set of labeled examples, then asks the model to apply the same pattern to a new report.

Requirements

• Python 3.8+
• An OpenAI API key

Steps for running this example in the shell

1. Install dependencies:

python -m venv .venv

# macOS/Linux:
source .venv/bin/activate

# Windows Command Prompt:
.venv\Scripts\activate.bat

# Windows PowerShell:
.venv\Scripts\Activate.ps1

pip install -r requirements.txt

2. Export your OpenAI API key as an environment variable:

export OPENAI_API_KEY="sk-..." # Windows cmd: set OPENAI_API_KEY="sk-..." # Windows PowerShell: $env:OPENAI_API_KEY="sk-..."

3. Run the script:

python few_shot_ticket_normalizer.py

Output

When you run the script, it will print the input bug report and the normalized ticket returned by the model.