VM Agent Not Responding
Run Command and password reset depend on the VM agent. If the agent is unhealthy, alternative methods are needed.
⚠️ OS Note: Serial Console, Boot Diagnostics, and repair VM commands are available for both Windows and Linux but use separate doc pages and tools. Match the correct OS below.
Symptoms → Solutions
| Symptom | OS | Solution | Documentation |
|---|---|---|---|
| Run Command times out | Windows | VM agent may be down — use Serial Console instead | Serial Console — Windows |
| Run Command times out | Linux | VM agent may be down — use Serial Console instead | Serial Console — Linux |
| Password reset fails via Portal/CLI | Windows | VMAccess extension can't communicate — use offline reset | Reset password without agent |
| Password/key reset fails via Portal/CLI | Linux | VMAccess extension can't communicate — use Serial Console | Serial Console — Linux |
| VM not booting (Boot Diagnostics shows BSOD/stuck) | Windows | OS-level issue — use repair VM for offline fix | Repair Windows VM |
| VM not booting (Boot Diagnostics shows kernel panic/stuck) | Linux | Use repair VM for offline Linux disk fix | Repair Linux VM |
| VMAccess extension error on domain controller | Windows | VMAccess doesn't support DCs — use Serial Console | Serial Console — Windows |
Quick Commands
bash
# Connect to Serial Console via CLI