Customer Email Assist Support Policy

Support questions should receive a concise acknowledgement and a clear next step.

Refunds are available within 30 days when the customer received the wrong item, a damaged item, or a duplicate charge is confirmed after review.

Billing and invoice questions should ask for the invoice number, payment date, and the account email before any correction is made.

Customer complaints about damaged deliveries, delayed follow-up, or repeated support failures should be routed for manual follow-up when operational review is still open.

Privacy requests, legal threats, chargebacks, fraud reports, or safety concerns require manual review and should be escalated instead of auto-resolved.

If order or account details are missing, ask the customer to reply with the missing information before closing the issue.